Shipping policy
Order Processing
Orders are processed in the order they are received.
Because many of our products are custom manufactured, production times may vary depending on product type, order size, and seasonal demand.
Shipping Rates
Shipping charges are calculated automatically during checkout based on your shipping destination, package size, weight, and the selected shipping service.
Delivery Estimates
Delivery times are estimates only and are not guaranteed.
Shipping times may vary due to:
- Carrier delays
- Weather conditions
- High order volumes
- Holidays
- Customs processing (where applicable)
Tracking
When available, tracking information will be provided after your order has shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.
If a shipment is delayed or lost, we will assist in working with the carrier to help resolve the issue whenever possible.
International Orders
International customers are responsible for any customs duties, import taxes, or additional fees required by their country.